Collection of Information
In order to use the ASIAQUEST TOURS website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email.
Any information collected by ASIAQUEST TOURS is collected via correspondence from you or your company . This may be via the telephone, email, mail, fax or directly through our website.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.
Use of Collected Information
Any details collected from ASIAQUEST TOURS customers are required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
Access to Collected Information
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.
ASIAQUEST TOURS uses the eWAY Payment Gateway for its online credit card transactions.
eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the internet.
All online credit card transactions performed on this site using the eWAY gateway are secured payments.
• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by ASIAQUEST TOURS or any outside party.
• All transactions are performed under a minimum 128 Bit SSL Certificate.
• All transaction data are encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time accesses your bank account funds; all monies are directly transferred from your credit card to the merchant account held by ASIAQUEST TOURS .
CANCELLATIONS & REFUND POLICY
If it becomes necessary for you to cancel your tour/trip, the following cancellation charges will apply:
- Cancellation more than 60 days before departure, $150 per person.
- Cancellation less than 60 days before departure, loss of full deposit.
- Cancellation less than 55 days before departure, loss of 50% of tour cost.
- Cancellation less than 49 days before departure, NO refund.
Please note that a cancellation will only be acknowledged when it is received in writing.
CANCELLATIONS by ASIAQUEST TOURS
All tour costs are based on a minimum number of participants required to enable operation of a tour. If this number is not reached, ASIAQUEST TOURS reserves the right to cancel the trip/tour at any time or to recost the tour, as appropriate. In case the tour is cancelled, or the passenger does not wish to continue with the tour, the amount paid by passengers to ASIAQUEST TOURS will be fully refunded.